Charlie Cook's MArketing for Success Insider's Club

Archive for March, 2009

The Fastest Way To Make The Sale

By Charlie Cook   |   March 31, 2009

Have you ever had a prospect walk away from a sale just when you thought you were about to close?

Of course you have. It happens all the time. And more and more small business owners tell me that in this economy, their prospects are even more price sensitive. They’re finding it harder than ever to close as many sales as they want to.

Are you closing all the sales as you want to? Discover how to close more sales here >>

Before I tell you the easy way to bring in more sales, I want to clear up some confusion about marketing in this recession.

Price Is Not The Problem
While finances are very tight for some people, the majority actually have money to spend. In fact individual savings rates have almost doubled in recent months and many people have even more money in the bank than a year ago.

No question that everyone is looking for a deal, and hoping to get the same kind of discounts that we’ve been seeing for the last 4 months, what they really want is value. But it’s not the price that closes the sale. You’ll make the sale when your prospect feels certain that they are getting the best value for their money.

Want more sales? Use this proven strategy >>

Focus On Selling and Kill the Sale
I was talking with Sam, a coaching client who recently went on a shopping spree. His business grew enough last year that he not only had money to spend on his home in New York, but he purchased a second home in Florida.

Sam and his wife needed a new dishwasher for their home in New York. They went to three appliance stores. In the first two, the salespeople asked a couple of questions and then launched into hard sell presentations about the benefits of various models on the floor.

Sam and his wife walked out of both stores. They didn’t want to be sold, and the salespeople were so focused on making their pitches that they drove these prospects away.

The salesperson at the third appliance store took the time to ask them about their home, their cooking and entertaining habits, and their budget. Then he showed them two dishwashers that would suit their needs. One was within their budget but didn’t have everything they were looking for, and one cost more than they had planned to spend, but had all the features they wanted.

Have you guessed the outcome? Right. Sam and his wife bought the higher priced machine because it was a good value for them. They bought from the salesperson who took the time to ask a few questions, listen to their answers and then offer them two good solutions.

Want to make more sales? Start here >>

Focus on the Customer and Make the Sale
Sam had a similar experience house hunting in Florida. He and his wife got in touch with a realtor who’d been referred to them and described what they were looking for in detail before they headed south.

When they arrived in sunny Florida, the real estate agent took them on a whirlwind tour. She had 15 houses she wanted to show them in one day. After seeing the first five, Sam and his wife called it quits.

The realtor hadn’t listened to them. She was showing them homes that didn’t match what they’d told her they wanted, and they were frustrated looking at homes they had no interest in. The remaining 10 houses on the realtors list were just more of the same.

On a return trip a few weeks later, Sam and his wife met with a new realtor. This one asked them detailed questions and then showed them just 3 houses, one of which they now own.

You get the picture. Focus on the customer’s needs and make the sale.

Want to avoid losing customers and close more sales? Use this proven strategy >>

Diagnosis Before Prescribing
When you’re in your doctor’s office describing the pain in your back that’s been killing you for two weeks, you want her to hear the whole story. You don’t want her making a diagnosis before she has all the information about when and where you feel pain and how it all started. There’s a diagnostic side to sales, too.

Before you present a solution to a client, before you try to get them to spend a dime, help them define the problem they are trying to solve. Ask your prospects questions to find out what their needs are. Then use the information they provide to advise them about the best solutions.

People aren’t looking to be sold. They’re looking for help buying what they want. Help them, and you’ll make a lot more money.

It sounds incredibly simple, but over 60% of the salespeople Sam encountered weren’t using this simple strategy to succeed. Most small business owners, marketers and salespeople don’t ask the key questions that will help convert their prospects to clients

I know you’re smarter than most, which is why I’d like to show you marketing tips for the fastest way to close more sales >>

- Charlie

P.S. Want to know which questions to ask your prospects and which to avoid? This important topic was covered in detail on this month’s Monthly Marketing Membership Program. If you’re not a member yet, sign up today to get the insider strategies that will help you succeed this year.

Interested? >>

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How To Avoid An Audit On Your Small Business Return

By Charlie Cook   |   March 30, 2009

According to MyVenturePad’s Daniel Kehrer, “sole-proprietors – the most dominant form of small biz ownership – are 10 times more likely to be audited than other business entities.” In fact, every form of small business return, including LLCs, partnerships, and S-corporations are the targets of new enforcement efforts by the IRS, which believes huge amounts of small business income goes unreported each year.

Read how you can avoid an audit by the IRS >>

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Marketing Ideas – Where To Start In This Economy…

By Charlie Cook   |   March 24, 2009

Even some of the most successful small business owners are seeing their sales slow down in this economy. As a smart entrepreneur, you know that marketing is the key to successful selling. It’s the engine that drives your profits.

Has your marketing stalled?

How can you get things running again and get your sales and profits back on track?

Discover how to power up your marketing ideas in this economy >>

I was at my grandmother’s place in Maine with my roommate Rex one summer during college. She had offered us the use of her aging 1949 Jeep while we were there.  We thought it would be a blast to take it for a spin. There was only one problem.

After a winter of neglect, the old rusty Jeep wouldn’t start. I had no idea what to do. I was about to give up and walk away when Rex stopped me. “It’s not that complicated to get one of these engines running again. It’s either a fuel problem or an electrical problem. We just have to figure out which it is and then we can fix it ourselves.”

With that mindset, we checked the battery, spark plugs, fuel lines, and fuel pump. We finally traced the problem to a dirty carburetor. Once Rex showed me how to approach the problem, with some basic tools we were able to get the Jeep running again.

Troubleshoot your marketing the same way. If you’re not getting all the sales you want, the problem is either leads (the fuel) or conversions (the spark that turns leads into profits).

Not reaching your sales goals? You need to fix your leads or your conversions.

Discover how to get your marketing up to top speed >>

Ready to repair your marketing problems and get your marketing engine running again? Start with these basic diagnostic questions:

Leads
1. Do you use a free offer to get qualified prospects to contact you?

2. Is your free offer compelling? Do at least 1 out of 20 people who are exposed to it contact you?

3. Do you feature your free offer prominently on your web site so that 10% of visitors to your site contact you?

4. Are you using a client-focused marketing message that explains in 10 or 12 words what benefit you provide?

5. Do you have a no-cost referral strategy for extending your reach and helping more people learn how you can help them?

Want more leads and sales? Start here >>

Conversions
1. Do you have an automated follow-up process in place to convert leads to sales?

2. Are your sales processes, your sales conversations and sales copy structured around product features or your prospects’ problems? If you’re focusing on product or service features, you’re doing it wrong.

3. When you get a prospect to the point of purchase are you using an up-sell strategy to maximize your profits?

4. Do you have a system for cross-selling clients to maximize the dollar value of each client?

5. Are you currently testing ways to increase your conversion rates? If you’re not, you may be leaving a large portion of your profits on the table.

Interested in converting more prospects and closing more sales? Find out how >>

If you answered no to any of the above, your marketing is missing key parts. Add them to get your profits pouring in.

Like your car engine, marketing is a system. If it’s not bringing in the level of profits you want, the fastest way to restart it and get it up to top speed is to figure out what part of the system isn’t working.

Start by determining whether it’s a problem with leads or conversions. Once you know that you can identify whether the problem is your offer, your marketing message, or your closing process. And often, just by fixing one element of your marketing, you can get the whole system running and easily double your income.

Don’t let this economy slow you down >>

- Charlie

P.S. Current car engines are a lot more complicated than the 1949 Jeep that Rex and I got running again. But don’t let new technologies distract you from the basics. You can still diagnose your marketing engine and fix it. Need a hand?

Discover the simple system for maximizing your leads, conversions and profits >>

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The Day I Lost My Pants In NYC

By Charlie Cook   |   March 18, 2009

It was the day after Thanksgiving when I lost my pants. I was headed in from Connecticut to New York City with my fiance to explore what was then a still-emerging art gallery scene in Soho. We were enjoying the trip in but things started to go wrong when we got off the subway.

We’d misread the subway map and got off one stop too early. That wouldn’t normally have been a problem, but when we emerged from the subway station, rain was coming down in buckets. We had rain jackets but no umbrella, and the temperature was just above freezing.

By the time we’d walked a few blocks, our jeans were soaked through and we were both shivering and miserable. We were too cold to spend the day wandering around soaking wet. The choice was, either to give up and go home, or do something about our wet clothes and try to save our day together in the city. We opted for the latter.

What would you have done?

We stopped at a corner store, bought a newspaper and went looking for a way to dry our pants. A block away, behind a heavy metal door, we found a tiny laundromat with just three washers and dryers.

We peeled off our wet jeans behind the newspaper and popped them into a dryer. We sat down to wait, trying to be as discreet as possible about our state of undress. (Newspapers are handy in such situations, but to tell you the truth, the New Yorkers around us didn’t even blink when we took off our pants.)

Thirty minutes later, we had warmed up, our jeans were dry, the rain had let up and we were back on track. We’d salvaged what could have turned into a really bad day.

Ever have something bad happen that turned into something good?

This current recession is like a cold rain. It’s soaking lots of people’s profits, and anticipating a difficult year or two is downright unpleasant.

Want to find simple solutions to salvage your business plans and dreams? You can do it.

The email I’ve been getting over the last three months falls into two distinct camps. The first group is paralyzed by fear and worry. They’re watching and waiting, and they’re unhappy.

The second group of people are worried, too, but they don’t feel stuck. They are highly motivated to find a way out of the problems the recession is causing them.

These smart business owners, people like you, know they need to adapt to these challenging conditions, improve their business practices, and look for new opportunities to maintain profits — or even grow.

Last year, during the first year of this recession, my clients on average doubled their sales. You can do the same by taking action now.

Contact me by filling in the application for my one-on-one mentoring program. This program isn’t for everybody. It’s for qualified business owners who can show me a track record of past success, and who are motivated to find solutions to today’s problems.

Want in? I’ve only got two spots open.

Start here to schedule a time to talk >>

- Charlie

P.S. Don’t lose your pants in this recession. Do something about it.

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Who Will Be The Business Marketing Winners In This Economy?

By Charlie Cook   |   March 10, 2009

There are two kinds of people: those who panic when things go wrong and those who get a grip and take action to solve the problem.

Which are you?

Who Will Be The Business Marketing Winners In This Economy?

Over a month ago, U.S. Airways Flight 1549 out of New York’s LaGuardia Airport ran into a flock of geese within minutes after takeoff, shutting down both engines. You probably read about it or saw the reports in the news.

The pilot, Captain Sullenberger, kept his wits about him and chose to make a very tricky water landing. He pulled it off, easing his jet down into the middle of the Hudson River without damage, saving everyone on board.

Talk about a winner. It’s an inspirational story, but how did Sullenberger do it? How did he know what to do to save himself, his crew and his passengers?

Captain Sullenberger has years of experience flying, but he credits his training for preparing him to handle a once-in-a-lifetime emergency like this one. He didn’t panic because his training had taught him a set of maneuvers to choose from in extraordinary circumstances.

As a business owner, you may feel like you’re piloting Flight 1549. Just when your business marketing is airborne, a flock of misguided bankers and lenders (turkeys in this case) threatens to bring the whole economy down and your business with it.

It’s bad. Credit is tight and buyers are harder to find. You can panic and watch your company’s profits sink, or you can take your cue from leaders like Sullenberger. The winners in this economy will be business owners — pilots— who take action to save profits and even grow in this economy.

You need to pull your business out of danger and keep pulling in sales. Institute emergency procedures. What are they? Start here >>

How can you save your business and even increase your profits in this economy? There are many ways, and I’ll be discussing them in this and future articles. The first is to…

Create efficiency in key areas. Especially marketing.

Does that sound like strange advice from a marketing coach? It isn’t. You can’t afford marketing that isn’t working.

Marketing is the engine that drives sales and profits. You may have years of experience marketing, but if you aren’t using strategies that run this engine efficiently, you’re losing prospects and sales at a critical time.

In my experience, 90% of potential sales are lost due to poor marketing copy, limited followup, and/or a low percentage of conversions. That’s not a typo; 90% of potential sales are lost due to marketing inefficiency. Institute emergency procedures!

You can improve your marketing efficiency in just a few days and see gains in profits of 400% or more.

How can you improve your marketing efficiency? Find out >>

Most companies are lucky if they’re getting a 1% response to their marketing. Your response rate could be as high as 15%. Think what that would mean for your sales and your income.

1. Lead Generation

Most company’s conversion rates are terribly low, and you probably wouldn’t be reading this if yours weren’t, too. Whether you’re using direct mail, cold calling or a web site to generate leads, a typical response rate is less than a half of one percent. Improve your conversion rate to 1% and you’d have twice as many leads.

Is it possible to get 1% of the people who see your information to contact you? Yes. 10 to 13% is possible!

How can you improve your lead generation? Find out >>

2. Conversion

Once a lead comes in, how many do you convert to sales? Here’s another marketing sinkhole: most companies lose 80% of potential sales from leads due to lack of follow-up.

Emergency procedure; improve your follow-up system. You could be landing five new customers a day, not just one. Or 50 instead of ten. It doesn’t have to be a perfect follow-up system for you to double your revenue.

How can you improve your conversion rates? Find out >>

3. Sales

Use every sale as the stepping-stone to the next one and the one after that. Up-selling and cross-selling can easily double or triple the amount you make from a client. Yet most businesses leave these profits on the table. Is that what you’re doing?

How can you improve your up-sell and cross-sell? Find out >>

Business owners who learn how to market efficiently now will not only survive the recession; they’ll be way ahead of the competition when it’s over. They will be the winners in this economy and the next one.

You’re in the pilot’s seat. You can’t sit back and wait for the economy to improve; you’ve got to take action. But don’t panic. Discover how to make your business marketing efficient and stay in the air. When you do you’ll be able to smooth out the bumpy ride you’ve been experiencing and enjoy the trip.

Ready to be a winner with your marketing?>>

- Charlie

P.S. Can you really afford to keep marketing the way you are now? Want to avoid watching your business crash? Improve the efficiency of your business marketing and you’ll instantly get more leads, more sales and more profits.

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4 SEO Strategies You Should Know…

By Charlie Cook   |   March 9, 2009

I know it’s Sunday and I don’t often email you on Sunday’s but there are two important things I wanted you to know about this week. The first is about my one-on-one mentoring program and the other is a list of four search engine tips, which you’ll find below.

One-On-One Mentoring for Higher Profits
I had to close my marketing mentoring program last August because I was completely booked but that has changed for the moment. One client, Mary Ellen and Ed in Southern California, are now bringing in so much new business they are taking a break to hire on new staff. And my new book is out of my hands. It’s in its final edit, giving me more time to devote to helping you.

As of today I’m accepting applications for two openings for one-on-one mentoring.

That’s right, I’ve only got two openings for my one-on-one, hold your hand and show you how to get it right marketing mentoring program. And these two spots may be gone in the next couple of days if you wait. If you’re interested please fill in the form at:
http://www.marketingforsuccess.com/mentoring.html

But before you apply realize you may not qualify. I’m only looking for ambitious business owners, people who can show me a track record of success and people who are doers not talkers. People like Kris >>

I can show you what works and help you double or triple your business but be aware that I expect you to take charge and implement the proven ideas I’ll be walking you through. If you do you can easily add $10,000 to $100,000 a month to your income, depending on your business.

Interested? Use the form at the bottom of the page to apply >>

4 SEO Tips You Should Know
Currently my primary content site gets an average of over 40,000 visitors each month and my store site gets over 17,000 each month for a total of more than 684,000 visits a year. And this traffic keeps growing each year thanks to a few simple SEO strategies.

1. In order to get a top ranking in the search engines find out how your current website scores. HubSpot’s Website Grader does a pretty good job for a look at the on-page aspects. Once you know what to fix you can you’re your site move up in the rankings to get more traffic and sales.
>> http://website.grader.com

2. Boost your page rank by getting more sites to link to yours. To find out how many incoming links you’ve got now you can use Link Popularity >> http://www.linkpopularity.com/

3. Create your XML sitemap. In case you haven’t done this already, you should use Google’s Webmaster Tools – http://www.google.com/webmasters/tools to create a site map so Google knows what pages are on your site.

4. Add more relevant content to attract your target market and the search engines. Why do you think I added the sections on my site about video marketing, radio marketing and marketing slogans? Because they attract my target audience and keep people on the site. Find relevant resources to add to your site to do the same and your search engine ranking will improve.

Gotta go. My wife has this idea that I’m supposed to be working on her honey-do list on Sundays.

- Charlie

P.S. If you’re ready to grow your business this year, get more leads, more interest, get people calling or increase sales with your web site, I’ve got just 2 openings in my mentoring program. Once these fill up the program will be closed and space may not be available for 6-12 months.

Interested in getting in? Apply here >>

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The Secret to Marketing When Money Is Tight

By Charlie Cook   |   March 4, 2009

Struggling to bring in new business? Wish you could generate more leads and clients without having to deplete your cash reserves in this tough economy?

Whether you’re just starting out or have a well-established business, the truth is that some of the most powerful ways to grow your business can be had for free! And these work whether you’re netting $50,000 a year or $10,000,000 a year in business.

Here are three no-cost, high return ideas you can take to the bank in this tough economy:

1. Give Away Something For Free
I use a simple report I wrote to bring in an average of 60 leads a day or over 400 each week.  Each week my list of qualified prospects grows. I spent a few days writing the report but after that my lead generation costs went to zero.

Business Week ran an article last year about Chipotle’s successful giveaway marketing strategy. The fast food restaurant chain has handed out tens of thousands of free burritos and tacos as way of building a loyal clientele. In just one day Chipotle gave away 6,000 burritos when they opened a mid-town location in Manhattan.

This customer-satisfying strategy cost them $35,000, just about the same amount they would have spent for a half page black and white ad in The New York Times.

Let your prospects sample your ideas or your products. It’s the fastest way to help people understand the value of what you provide, to trust you and to want to do business with you. Chipotle has leveraged this strategy to become one of the fastest growing restaurant chains in the country. Imagine what this marketing strategy could do for you!

Ready to generate more leads and make more money this year >>

2. Create Compelling Offers
In this economy your offers need to grab your prospect’s interest and prompt them to act right away. Special time limited or limited availability offers are what the retail chains are using and you can use too.

People buy your products and services based on their perception of value. Whether you are charging five dollars or five thousand, your prospects need to be convinced that the benefits you provide will outweigh the cost.

To stimulate sales place your offer in the context of your target market’s concerns. Once you’ve clarified how your product or service meets their concerns the value of your offer will be apparent.

Creating a compelling offer is an art and involves blending the following items together to create a sentence or two which will move people to take action, whether it is contacting you or making an immediate purchase.

Include the following items to create an offer that helps sell:

Name – What you are selling
Benefit – The problem it solves
Credibility – Why they should buy from you
Value – How useful it will be to them
Guarantee – Your promise to them
Motivation to Act – A reason to take advantage of your offer today.

Want to know all the secrets to winning more clients and more business >>

3. Get Others to Promote Your Business for You
The goal in marketing is to reach more prospects, get them to trust you and understand the value of your products and services. What’s the fastest and least expensive way to do this?

Get others to promote you.

That’s right. No matter what you’re product or service there are other businesses that offer non-competing products and services to the same target market. Join forces with them and get them to promote your company and you’ve instantly extended your reach, leveraged the trust relationship they have with their list and all you need to do is clarify the value of your service or products.

Want to discover the fastest, least expensive ways to attract all the clients you can handle. Get the details >>

How do you find other businesses willing to promote yours? Let me give you a few examples.

You’re an athletic trainer. You could partner with someone who provides sports massage or nutrition counseling. Even weekend warriors will benefit from this combination of services. You promote each other and all of you could double your clientele without spending a dime.

Or if you own a web site that sells shoes, you could offer a $25 discount coupon with each sale over $75 that your customers can use at another site that sells socks, and vice a versa. You both generate more sales and make more money without actually spending a penny.

Or if you’re a voice coach working with aspiring executives you could partner with a leadership or sales coach. If you each provide your partner with the marketing collateral they need to promote you, your cost is minimal and you both double your marketing reach.

Each time you partner with a business that has a broad customer base, you’ll dramatically increase your sales and profits. And you’ll do so virtually for free.

There are dozens of other ways to position and expand your business, strategies that work whether you’re just starting out or you’re growing a well-established business.

Discover how to leap-frog the competition and double your profits this year. Get the details with this link >>

- Charlie

P.S. What’s the one marketing bible recommended by Brian Tracy, Tom Hopkins and Jay Conrad Levinson? Find out >>

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