Logic in sales is a gun without a trigger. You can twirl it all you care to, but you can’t fire it. Emotion has a trigger. You can hit a target with it. Every time you generate a positive emotion, you’re pulling the trigger on another accurate shot at closing the sale.
To understand which emotions sell, sit down with your children and study the television commercials they watch. You’ll see advertising that goes for the emotions.
What is the emotional process that leads to a purchase? It begins with a new development in the buyer’s self-image. That is, the buyers see themselves in a new way – enjoying the benefits of your product or service.
If the projected purchase is small in relation to the buyer’s income, the self-image change need only be small. But if the purchase is a large one, the change in self-image that makes the purchase possible will be large. Such changes can occur very quickly. They can take place within a few minutes, or even in a matter of seconds.
No skill that you can acquire in sales will enhance your earning power more than learning how to arouse emotions in your buyers in ways that are positive to the sale. The exact words you use will depend on your offering, your personality, your buyers, and market conditions.
Positive emotions trigger sales; negative emotions destroy sales. As you work at developing the skills to evoke emotions in your potential clients, always keep that concept in mind. You can destroy sales as rapidly as you can create them through the clumsy use of or the lack of control over, the emotional setting. Also remember that your actions, manners, words (and how you say them), your grooming, and your clothes are all things that trigger emotions in your future clients – whether you want them to or not.
The mere fact that you’re a salesperson may arouse negative emotions and people could start fighting you consciously or not. Your future clients are either emotionally for you or against you right at the get-go – and you can divide your chances of selling them by a hundred if they’re against you.
Champion salespeople are adept at spotting these changes in self-image as they occur during sales presentations. They are quick to reinforce the buyers’ realization that they can have, enjoy, deserve, need, and are worthy of the marvelous new goodie they like. Do that, and they won’t just like your product; they’ll want it, need it, and realize they can’t get along without it – then they’ll buy it.
- Tom
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