Charlie Cook's MArketing for Success Insider's Club

Archive for June, 2009

Is It A Business Or A Hobby?

By Charlie Cook   |   June 30, 2009

“Can I make this business profitable?” Jim from Kansas City, Kansas asked me a few weeks ago.

Jim installs glass into existing steel or fiberglass front doors, bringing much needed light into homes and increasing their resale value. He has a steady stream of customers and has increased his customer base each of the 8 years he’s been in business.

Yet he was just breaking even before the recession and is now losing money.

What’s the problem?

Any small business marketing that is built around selling just one product or service is going to struggle. In Jim’s case, his only opportunity to resell to past customers is when — or if— they move into a new home. He has to find a new customer to make almost every sale.

BIG MISTAKE!

Finding new prospects and converting them to customers is the hardest part of growing your business.

Once you have a satisfied customer you can sell to them again and again. To run a profitable business, you want to offer a number of related products or services or a service or product that people need more than one time.

Once you have a satisfied customer, you can sell to them again and again. It’s ten times easier to sell an existing customer than to start from scratch with a new one.

Discover the easiest way to attract a steady stream of profits >>

I asked my barber what his life would be like if he had to find sixteen new customers every day. He looked at me as if I were crazy. He only needs to attract new customers periodically when an existing customer moves away or goes bald.

Jim simply does not have a profitable business model. Instead of using each sale to a new customer to generate additional sales, he’s stuck on a permanent treadmill, constantly needing to find new customers and trying to close the next first sale.

Is It A Hobby?
If you only have one product or service to sell and it’s not something people need over and over, you don’t have a business, you have a hobby. There is no way to grow your business and your income. You’ll always be struggling to make a profit.

Ready to stop working so hard, and make more with less effort? >>

To be profitable, you need to attract first time customers and then sell them multiple products and services or help them buy again and again.

Here’s the sequence that generates profits:

1.    Attract prospects to your mailing list
2.    First time sale
3.    Up-sell or cross-sell a higher price point product,
4.    Sign them up for an on-going service and help them
5.    Create customers for life (well at least for a year at a time).

Of course there are many variations, but the goal is the same; leverage the first sale into additional revenue so you maximize the value of each customer.

That’s what my trainer did when he signed me for an annual season pass to the gym. That’s what my HVAC company did when they signed us up for an annual maintenance contract.

That’s what the phone company does too. They get you in the funnel with an incredible deal on a cell phone and then sign you up for a two-year contract.

WalMart uses the same strategy. They put the lowest, practically free item at the end of the aisle to get you in to the store. Most people buy a higher priced more feature-laden version, and pick up a handful of other items while they are in the store.

Without a marketing funnel, a way of up-selling or cross-selling – you’ll be permanently frustrated and perpetually broke.

Want to stop being frustrated and start making more with your small business marketing? Start here >>

Is there anything Jim can do to turn his “hobby” into a business?

Absolutely.  Jim could expand the services and products he offers to meet more of his customers’ needs. He could offer replacement windows and window washing, for example, and have sales partnerships with people who clean carpets, refinish floors, and do home renovations.

By offering just a few of these related services he could easily double his income within a month or two and have a wildly profitable business. But he didn’t want to change his business model. Last I heard he was headed for bankruptcy instead.

If you just want to be busy, get a hobby.

If you want to make money, your business model needs to systematically help first time customers buy from you again and again so that you make more with less effort. It’s not complicated, and you can easily increase your income by 50% or more within weeks.

– Charlie

P.S. Tired of just being busy? Want to find how to find out the proven formula for attracting clients and profits?

Use this small business marketing blueprint to get the profits you want >>

P.P.S. I’ve known people who worked 50 to 80 hours a week just to make ends meet, when they had an untapped goldmine in their hands. Find out how easy it is to get all the business you want and see your income grow.

Get started >>

Reblog this post [with Zemanta]

How To Sell To Skinflints

By Charlie Cook   |   June 23, 2009

In this economy it seems like everybody has become a skinflint!

Money is tight and a lot of people are worried. While there have always been skinflints out there, it seems like more of your previously free spending buyers have morphed into skinflints.

What can you do to your small business marketing to get skinflints to buy and get your profits back on track in this economy?

Find out how to increase your profits in this economy >>

My Dad The Skinflint
I grew up with a dad who was always looking for ways to cut costs. He’d turn out the lights to save on electricity, often before the rest of us had left the room.

During the winter, he’d turn the heat down to 50 degrees at 9 p.m. and I learned to sleep under piles of blankets.

When gas first hit a dollar a gallon back in the late 1960s my Dad focused on getting the most miles he could out of a gallon of gas. He’d shift into fourth gear at 20 mph. Even before cars like the Prius ever existed he was getting over 30 miles per gallon.

Even when I take my Dad out for a meal, he stills asks for the cheapest beer they’ll serve. Last time I think the waiter must have gone into a storage room and dusted off a Pabst they’d had sitting around for years.

My Dad ascribed his money-saving ways to his Scottish heritage and now your customers are blaming their reluctance to buy on the economy.

What You Should Know
My Dad was a skinflint by nature. It wasn’t that we were perpetually broke or in dire straits. He saw saving money as a game and took great pride in seeing how little he could spend on electricity, heating oil, gas and even beer.

Did that mean he didn’t spend money or spend big on certain items?

Of course not. Over the years my Dad has spent large when he wanted a sailboat, antique furniture, or the latest Toyota Prius with all the bells and whistles.

What you should know is that even people who are skinflints by nature, are happy to spend money when they want something. And that’s just as true for people who are temporary skinflints due to economic worries.

Find out how to overcome your prospects reluctance to buy

Even in today’s recession-racked economy people are buying. Sales of BlackBerries, iPhones and other smart phones are up 25% in 2009. And even people on tight budgets are buying including job seekers.

They’re buying because the connectedness that smart phones provide has a high value for a growing number of people.

How To Get Skinflints To Buy
Are you getting more and more objections when you try and close the sale? Are more and more prospects telling you, price is the problem, it’s not the right time, they’ll need to think about it?

The one thing you need to know is that whenever your prospects seem to be waffling, appear to be morphing into skinflint mode, the problem 9 times out of 10 isn’t that they don’t need or want your product or service.

When prospects take on skinflint characteristics, what they’re telling you is they don’t understand the value of your product or service. And it’s rare that price is the issue either.

If my 90-year old Dad still drove, you couldn’t sell him a top rated Nissan Sentra or a Ford Focus for around $15,000. But you could sell him similar sized gas sipping Toyota Prius for $22,000. That’s $7,000 more!

The small business marketing secret to getting your prospects to spend more

Your Buyers Are The Same
While I think of my Dad as unique, he’s just like your buyers in one way. He’ll spend money on things he wants and perceives have a high value to him.

If you want to generate more sales in this economy, use the same marketing strategies that get skinflints to buy. Appeal to their wants and clarify the value in their terms. Do this and you could easily make this one of your most profitable years ever.

Charlie

P.S. There is plenty of money to be made in this economy but it’s not going to fall into your lap. To get it you need to change the way you market your small business and how you close the sale.

Find out what works to close more sales in this economy

P.P.S. Visualize more clients buying from you. Imagine more people chasing you, calling you and wanting to work with you.

Sound too good to be true?

All you need to do to make it a reality is take action and discover how to eliminate the obstacles to sales.

Discover what works to bring in more buyers and more profits

Reblog this post [with Zemanta]

How To Increase Your Profits Without Selling

By Charlie Cook   |   June 16, 2009

Over 20 years ago, I rented an office in downtown Old Greenwich, Connecticut, across the street from the best sandwich shop in town. The first time I went into the shop, I noticed that the menu was a copy of an original created on a typewriter.

The thing was barely legible and made worse by scratched out prices with new ones scribbled in. The menus hardly reflected the quality of owner Gary’s creative and delicious sandwiches.

The proud owner of a new computer and state of the art laser printer, I took one of his menus back to my office, reformatted it in an easy to read typeface, and printed a stack of them. The next day when I went to order my sandwich, I offered Gary the professional-looking menus as a present.

Gary was so pleased that he made my sandwiches free for two weeks and gives me a $2 discount on every sandwich I buy to this day.

Discover how you can profit from the law of reciprocity marketing strategies >>

My friend John used the same basic law of human behavior to get help.

Ten years ago John bought a 28’ Corsair sailboat, a larger version of the 24’ trimaran that I sail. With limited experience with large sailboats, launching this boat in the spring and hauling it out of the water in the fall was beyond what John could manage on his own.

So John asked if he could help me launch my boat and if I’d help him in return, and we’d get both boats taken care of the same day.

For the last ten years, at the beginning and end of the summer, we’ve helped each other launch and haul our boats. It’s a fair amount of work, but by now we’ve got it down to a science and we enjoy each other’s company and the reciprocity.

I’m sure you use the “law” of reciprocity in your life; now put it to work in your marketing strategies.

Find out the marketing strategies to make more without selling >>

Six Marketing Strategies To Make More Money
It’s simple; when a person does something for you that you value, you feel an obligation to that person. You’d like to repay the good deed.

How can you use this basic — and surprisingly powerful — fact of human behavior to grow your small business and make more money?

You can use it to:

1. Generate leads
Give away a free report or mp3 that has value to your prospects, and they’ll return the favor by giving you their contact information. Then you can start building a relationship with them. Almost every successful Internet marketer uses this marketing strategy, and it works for marketing offline, too.

Want more ideas on generating leads? >>

2. Sign up new clients
I know many consultants who regularly speak for local chambers of commerce or for industry association gatherings. They share their best ideas and, in return, walk away from each talk with a handful of new clients.

Other successful firms attract prospects with free seminars. For example, if you’re an investment advisor you could offer a seminar on wisely managing investments during a recession. One local financial firm used this marketing strategy and added $40 million in new assets within six months — without making a single sales call.

Sign up more clients >>

3.  Sell more products
I recently offered a free teleseminar on copywriting to my entire mailing list. It took me almost a week to put it together and cost me hundreds of dollars, but I it was well worthwhile.

The comments I got from people who participated were very positive. They loved the content and expressed their interest in large numbers by taking advantage of the one-time trial offer associated with the call.

If you want people to buy from you, start the process by giving them something of value.

Interested in selling more?

4. Build your membership program
Getting people to make a commitment to pay a monthly fee for a year or more is a huge marketing challenge. The easiest way to overcome this is to give prospects the first month or two for free. Then give them relevant and useful content, and they’ll stay in and keep paying.

It’s a simple marketing strategy that most magazine publishers use, because it works!

5. Get more readers for your blog and your tweets
Want more people to read your blog? To get other bloggers to link to your blog, provide a link to theirs on your site. Then contact them and they’ll be much more likely to return the favor.

The same is true with Twitter. If you want more followers, sign up to follow the people you want following you. At least 70% will return the favor and start following your tweets.

6. Get a bigger tip
(I know most of you aren’t working as a waiter or waitress but I just wanted to include this one to show you the power of the law of reciprocity.)

Waitress and waiters increase their tips in two ways in addition to being there when you need them. One tactic is to include a mint or small candy with your check when they bring it at the end of the meal. Research shows that patrons leave 25 to 30% larger tips when candy is included with the check.

Another marketing strategy used in the restaurant industry is to share a “secret”. When you’re ordering, the waitress may whisper to you that the pork dish you wanted isn’t one she would suggest, and then she gives you a couple of personal recommendations.

When the check arrives, patrons who were given the “secret” recommendation leave larger tips.

Discover the most cost-effective marketing strategies to increase profits >>

There are hundreds of ways to use the “law of reciprocity” to persuade prospects to contact you, to buy from and to spend more with you. Use them and see your profits grow.

– Charlie

P.S. If you’re tired of trying to ramp up your profits with selling, try giving away value. Give your prospects something they want and can use right away. In return you’ll get more business than you ever imagined and feel good about it all the way to the bank.

Find out how >>

Reblog this post [with Zemanta]