{"id":6280,"date":"2010-09-16T07:25:52","date_gmt":"2010-09-16T12:25:52","guid":{"rendered":"http:\/\/37d57f8fa2.nxcli.io\/blog\/?p=6280"},"modified":"2010-09-01T07:36:48","modified_gmt":"2010-09-01T12:36:48","slug":"return-to-sender","status":"publish","type":"post","link":"https:\/\/www.marketingforsuccess.com\/blog\/email-marketing\/return-to-sender\/","title":{"rendered":"Return to Sender"},"content":{"rendered":"<p style=\"text-align: left;\">You know what word I have trouble spelling?<strong> <\/strong>Oppossed.<\/p>\n<p style=\"text-align: left;\">See what I mean?<\/p>\n<p style=\"text-align: left;\">Same with curiculum, entreprenur and envionment, although I blame that last one on having lived in Boston for 25 years, a place where the letter &#8220;R&#8221; has never been welcome.<\/p>\n<p style=\"text-align: left;\">Happily, I&#8217;ve got a spell-checker in Word and a spell-checker associated with my e-mail. And with 98% of my written communications occurring between those two, for the most part, nobody knows about my spelling weakness (Shhh).<!--more--><\/p>\n<p style=\"text-align: left;\"><strong>The truth is, it&#8217;s this kind of automation<\/strong> \u2013 online purchasing, cell phones, remote e-mail, PDF downloads, online backup, spell-check and others \u2013 <strong>which I find make the logistical aspects<a href=\"https:\/\/www.marketingforsuccess.com\/blog\/wp-content\/uploads\/2010\/09\/email-marketing.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-full wp-image-6282\" title=\"email marketing\" src=\"https:\/\/www.marketingforsuccess.com\/blog\/wp-content\/uploads\/2010\/09\/email-marketing.jpg\" alt=\"email marketing\" width=\"150\" height=\"113\" \/><\/a> of running a small business so straightforward. <\/strong><\/p>\n<p style=\"text-align: left;\"><strong> <\/strong>I don&#8217;t have a great memory to begin with, and as I&#8217;ve pushed &#8220;Mr. Systematic&#8221; out of the way and let the right side of my brain take over these past several years, I&#8217;d be lost without a whole bunch of prearranged processes running in the background.<\/p>\n<p style=\"text-align: left;\"><strong>Which is why I&#8217;m so excited about the concept of automated e-mail marketing messages<\/strong> \u2013 or &#8220;autoresponders,&#8221; as those who frequent trade shows sponsored by companies with oddly-spelled names filled with too many capital letters like to call them.<\/p>\n<p style=\"text-align: left;\">An autoresponder is simply a message sent \u2013 automatically \u2013 in response to an e-mail received or a web form filled in. <strong>The most common autoresponder is a vacation message: <\/strong>You write it before you leave, and while you&#8217;re gone, anyone who sends you an e-mail gets your pre-written message sent back to them.<\/p>\n<p style=\"text-align: left;\"><strong>Here in E-Newsletter Land, the most important autoresponder is your &#8220;Welcome Message,&#8221;<\/strong> a message sent immediately to anyone who signs up to receive your newsletter. Any <a href=\"https:\/\/www.marketingforsuccess.com\/blog\/email-marketing\/the-1-email-marketing-sales-killer\/\">e-mail marketing<\/a> vendor worth its salt (and if you don&#8217;t have a salty e-mail marketing vendor, I suggest you get one) offers this feature. It&#8217;s an opportunity for you to welcome new readers as they take that first step onto your list.<\/p>\n<p style=\"text-align: left;\"><strong>Specifically, make sure your welcome e-mail includes:<\/strong><\/p>\n<ul style=\"text-align: left;\">\n<li>An      explicit thank you for subscribing<\/li>\n<li>A      reiteration of what your newsletter is all about and when they can expect      to receive it<\/li>\n<li>The      name, title and, if you want to get fancy, <em>handwritten<\/em> signature of an actual human being within your      organization<\/li>\n<li>An      invitation to send feedback<\/li>\n<\/ul>\n<p style=\"text-align: left;\">Simply put, the point of a welcome message is to offer a hearty, electronic handshake to your new friends.<\/p>\n<p style=\"text-align: left;\"><strong>Whatever you do, don&#8217;t simply send the uncustomized, default welcome letter that your e-mail marketing vendor provides. <\/strong>These tend to be as cool, bland and multipurpose as a brown paper bag, and will do nothing to enhance your brand or spread warm fuzzies across cyberspace. Give this all-important first message the same care in voice, content and design that you give the newsletter itself.<\/p>\n<p style=\"text-align: left;\"><strong>In my case, for example, I&#8217;ve now got it set up so that after the initial and immediate welcome letter, new readers receive:<\/strong><\/p>\n<ul style=\"text-align: left;\">\n<li>On      Day 2, an e-mail that points them to my newsletter archive<\/li>\n<li>On      Day 16, an e-mail that points them to my page of additional free resources<\/li>\n<li>On      Day 45, an e-mail that demands cash. Ha, ha! I&#8217;m kidding. It&#8217;s an e-mail      that asks how I&#8217;m doing and what else they&#8217;d like to see in the      newsletter.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>Bottom Line: <\/strong>New newsletter subscribers are like new employees in an organization (except they don&#8217;t steal office supplies). Welcome them with open arms, show them around, and pay them special attention in that first month or two of the relationship.<\/p>\n<p style=\"text-align: left;\">Whether you accomplish this in an automated fashion or in some other way, don&#8217;t miss the opportunity to start them off on the right foot as a (future) long time subscriber.<\/p>\n<p style=\"text-align: left;\">&#8211; <em>Michael<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You know what word I have trouble spelling? Oppossed. See what I mean? Same with curiculum, entreprenur and envionment, although I blame that last one on having lived in Boston for 25 years, a place where the letter &#8220;R&#8221; has never been welcome. Happily, I&#8217;ve got a spell-checker in Word and a spell-checker associated with [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[41],"tags":[390],"_links":{"self":[{"href":"https:\/\/www.marketingforsuccess.com\/blog\/wp-json\/wp\/v2\/posts\/6280"}],"collection":[{"href":"https:\/\/www.marketingforsuccess.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.marketingforsuccess.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.marketingforsuccess.com\/blog\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/www.marketingforsuccess.com\/blog\/wp-json\/wp\/v2\/comments?post=6280"}],"version-history":[{"count":0,"href":"https:\/\/www.marketingforsuccess.com\/blog\/wp-json\/wp\/v2\/posts\/6280\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.marketingforsuccess.com\/blog\/wp-json\/wp\/v2\/media?parent=6280"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.marketingforsuccess.com\/blog\/wp-json\/wp\/v2\/categories?post=6280"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.marketingforsuccess.com\/blog\/wp-json\/wp\/v2\/tags?post=6280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}