Charlie Cook's MArketing for Success Insider's Club


What’s the Shelf Life of Your Small Business Marketing?

Author: Charlie Cook   |   July 24th, 2005

Your marketing information is perishable like a loaf of bread. Leave it on the shelf for longer than 7-10 days and its stale as far as the majority of your prospects are concerned.

I was talking with David, a client from Arizona who owns four physical therapy clinics in the Tucson area. I asked him how business has been since we talked two weeks ago. He said three of his clinics were booked solid but the fourth was suffering from a lack of clients.

When I asked him what he thought was the problem, he acknowledged that his sales representatives for that clinic hadn’t been in touch recently with the doctors who refer patients to them. In contrast, the pharmaceutical companies have three reps assigned to visit each of the same doctors’ offices every week.

Even though doctors in the area had used David’s firm’s services in the past, and their patients have a continuing need for these services, without recent contact the doctors had started referring their patients elsewhere.

As David had quickly learned, just because someone knows about your services doesn’t mean they will remember you when they are ready to make a referral or a purchase, even if they were a satisfied customer.

According to a study by prospects cool quickly, at an estimated rate of 10% per day. In other words the shelf life of your marketing on average is about the same as a loaf of bread, 7-10 days. Click here to read the rest of this article …

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