One of the key differences between small business managers who manage up close and those that let go is how they react when their staff runs into difficulties, whether over a piece of work that they can’t get right, a relationship in the team that isn’t quite working, or indeed something outside work that is affecting them.

The up-close small business managers tend to see roadblocks like this as a major problem. They see a hitch in the smooth running of their department. They see things no longer running to time or cost or output. And they Read More »