A business owner puts an ad in the local paper for some additional help. After interviewing several applicants, she hires a young man, who appears on the surface, to be well groomed and able to do the job.
A few weeks later she starts receiving complaints from some of the other workers and the customers that this new employee is not very friendly, doesn’t smile much, and alienates the people with whom he comes into contact. Eventually, this employee is terminated and the owner realizes she wasted a substantial amount of money and time in hiring and training the wrong person.
One of the best ways to put a smile on your employee or manager’s face is to make sure there is one already there before you hire that person. When you seek to hire an employee or a manager, 
make sure you are hiring a person who understands that the customer is really the one who signs his or her paycheck.
Seek out people who have a good attitude and truly like themselves. In today’s market, there is an abundance of potential candidates for most jobs. However, finding one with a positive personality could take some time. Don’t let that deter you. Look for employees and managers with potential, but, first make sure they have a smile that is part of their personality.
There are some excellent measuring instruments on the market today that can help you evaluate behavior tendencies of the job applicants you are considering for employment. By no means should these tools be the only method by which you screen job applicants. However, they can be an excellent guide in helping you make the final selection. If you have questions about which type of behavioral assessments work the best, contact my office and I can give you some answers.
Regardless of who you hire, you must develop the knack of recognizing latent talents in that person. Be willing to work with the employee. Some are quick learners; others are slower. It seems that the ones who take longer to learn basic skills remain with your company longer than others who may grow bored and restless and look for greener pastures.
The key is to be patient when helping your new employees develop the necessary skills required to perform their job. By giving them a chance to develop into good employees, (some of these employees will eventually become good managers) you will build the reputation of your company so much, that, it can be a reason for other potential employees to be attracted to it.
– Tom
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